At ZeWelcome, AI isn't a gadget. It's one of the main drivers of our business. Since our launch, we've taken the bold gamble of injecting artificial intelligence into every corner of our villa rental agency in Guadeloupe.
Objective: Create a modern, seamless, more human (yes, human) customer experience while relieving our teams. what was preventing them from focusing on what was essential.
In this article, we tell you everything : Our in-house AI agents, the tools we've created, those we use, our tangible gains, and our ideas for the future. With complete transparency.
Table of Contents
- Why are we betting everything on AI?
- Our home AI agents
- Concrete gains for everyone
- An AI strategy 100% made in Guadeloupe
- FAQ: We answer all your questions
Why are we betting everything on AI?
«For us, AI is the way to offer a premium service even in a small, isolated territory. We don't want to increase volume; we want to do better.»
— Sébastien Fourault, co-founder of ZeWelcome
When we looked into short-term rentals in Guadeloupe, we quickly realized that The rental experience was stuck in the 2000s. Outdated sites, slow responses, nothing automated.
So we built ZeWelcome as a true tech startup !
Since then, every process is designed to:
✅ Save time
✅ Improve quality
✅ Humanize the customer experience
The AI agents we created for our villa rental agency
Here are the internal AIs that we've designed and use every day:
📖 Zola
Manages the automatic creation of listings. While visiting a villa with a homeowner, Zola generates an attractive description, which we then edit in real-time with them.
Wow factor guaranteed.
🌍 Zuck
AI agent that responds in private Facebook groups to travelers looking for rentals, with a pre-filled link to our site. No need for a website when Facebook is their only tool.
📱 Léa
Our latest gem. A voice AI that answers the phone 24/7, forwards to the team, or takes a message. It sends a WhatsApp recap after the call. No more lost customers overnight!
Saul Goodman
An AI coach for practicing business negotiation. It simulates objections, scores responses, and helps improve our sales force.
🌎 Césaire
An AI that writes SEO articles collaboratively: it sends an email to each team member, compiles the responses, and generates an optimized article, automatically posted to WordPress.
💰 Croesus
The bot that runs our Slack in real-time: it announces every new booking with a joke or a motivational message, and regularly gives us a projection of the monthly revenue to let us know where we stand on our goals.
This allows us to approach sales as a stimulating game, where we mutually motivate each other with enthusiasm. And it's also a reflection of our values: seriousness in our work, without forgetting to be fun and capable of a good dose of self-deprecation 😁
Bonus: Crésus doesn't hesitate to speak to us in Guadeloupean Creole, a great opportunity to brush up on our vocabulary! 😊🌴
🎥 ReelsMaker.ai
Our in-house AI for creating Reels videos from any ad URL. We gain +10% followers per month on Instagram, without ever going through an editor.
🧑🔬 Sigmund
A psychological support AI for our team. It helps us respond to aggressive or unfair messages without excessive emotion, staying on track.
📈 Yann BarthAI
An AI analyst who sends us a weekly brief on tourism, economy, and society news in the overseas territories, with concrete recommendations.
Concrete gains for everyone
- Traveler side : faster responses, better photos, human contact even at midnight.
- Landlord side an instant estimate of the turnover of their villa, smoother negotiation, professional service.
- Team side Fewer tedious tasks, more enjoyment, more performance.
An AI strategy 100% made in Guadeloupe
Unlike large corporations, we don't outsource anything. We test everything ourselves. We create our AI agents, connect them to our tools (Notion, Slack, Google Sheets, WordPress, etc.), and continuously improve them.
We even built our own model of Yield management AI, capable of predicting the annual revenue of a villa based on its capacity, its class, and its pricing strategy. This is a concrete example of artificial intelligence applied to seasonal rentals.
FAQ
Generally, yes. But what they remember is the quality and speed of the response. They are always pleasantly surprised to have a real discussion and precise advice, when they expected to get a robot that understands nothing.
No, on the contrary, it frees up time to focus on real human relationships. The use of AI is only there to better serve our clients, partners, and employees.
A combination of internal tools and APIs like OpenAI's GPT, ElevenLabs, Cursor, Make, Zapier, diffusion models, AI agents... and then sometimes good old Javascript code 😁
All sensitive data is hosted in Europe, encrypted, and processed in accordance with GDPR.
Some tools like ReelsMaker.ai are available as SaaS. The others are exclusive to our ecosystem, but we're always happy to share our good ideas and help companies that would like to do the same thing in-house.
Want to know more?
For any press contact, interview, or tech partnership regarding our use of artificial intelligence applied to seasonal rentals:
contact@zewelcome.com
https://zewelcome.com
👉 Also to read: our guide to How to Start a Business in the Antilles
And if you want to see what it looks like, take a trip to our Instagram.
